IT 6413 IT Service Delivery Open Access Learning Material

Dr. Lei Li

 

This project is sponsored by USG ALG round 11 #365 grant

 

Course syllabus: IT6413_Course_Syllabus_Li_fa_2018.docx

LM1.

LM1. ITIL Introduction.docx        LM1 Slides.pptx

LM2.

LM2. Service Strategy.docx         LM2 Slides.pptx

LM3.

LM3. Service Design.docx            LM3 Slides.pptx

LM4.

LM4. Service Transition.docx      LM4 Slides.pptx

LM5.

LM5. Service Operation.docx      LM5 Slides.pptx

LM6.

 LM6. Continue Service Improvement.docx        LM6 Slides.pptx

Team Project

IT 6413 Team Project - Phase 1.docx

IT 6413 Team Project - Phase 2.docx

IT 6413 Team Project - Phase 3.docx

IT 6413 Team Project - Phase 4.docx